Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Garden Box Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

Deposits are not refundable.  However, on a case by case basis, we may decide to allow a refund.  We understand things happen, so if you find yourself needing to cancel an order please reach out to us and we'll talk through the situation.  We want to be accommodating and support our customers as best we can, but our ability to offer a refund depends on what materials we've ordered and the timing in the season.